M3-C3. Responsible Communication

M3-C3. Responsible Communication

In the ESG era, how you communicate is just as important as what you do. A single unverified statement can damage a reputation built up over many years, whilst authentic and transparent communication strengthens the trust of investors, customers, employees and partners. Responsible communication is no longer just a marketing function, but a strategic element of an organisation’s performance.

44 lessons 1 quiz 4 hours Advanced
1,050.00 RON
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About This Course

The course Responsible Communication provides you with the tools you need to develop a credible ESG communication strategy, based on verifiable data, transparency and compliance with the new European requirements on sustainability reporting.

You will learn how to define relevant messages for each category of stakeholder, validate information before publication, develop impactful communication materials and avoid the risks associated with greenwashing. The course covers the entire process, from data collection and verification to building a solid and sustainable reputation.

This is a course about trust. You’ll discover how to turn your ESG performance into authentic, compelling and evidence-based messages, without running the risk of falling into the trap of greenwashing.

If you want your organisation to be recognised for its transparency, accountability and credibility, and for communication to become a competitive advantage rather than a risk factor, this course provides you with the methodology, tools and strategic perspective that every professional in sustainability, communication or management needs to master.

Course Content

2 chapters • 44 lessons • 1 quiz

Responsible Communication 43 items
  • 1 🔒
    Course Cover
  • 2 🔒
    General communication objectives
  • 3 🔒
    Specific communication objectives
  • 4 🔒
    Analysing relevant information
  • 5 🔒
    Pri prioritisation in communication (1)
  • 6 🔒
    Prioritising communication (2)
  • 7 🔒
    Pri prioritisation in communication (3)
  • 8 🔒
    Analysing target groups in communication (1)
  • 9 🔒
    Analysing target groups in communication (2)
  • 10 🔒
    Establishing key messages
  • 11 🔒
    Critical appraisal of data in communication (1)
  • 12 🔒
    Critical appraisal of data in communication (2)
  • 13 🔒
    Information structure
  • 14 🔒
    The benefits of transparent communication
  • 15 🔒
    Developing communication materials
  • 16 🔒
    Creating a clear and attractive message
  • 17 🔒
    Authentic communication
  • 18 🔒
    Greenwashing
  • 19 🔒
    The difference between Greenwashing and Authentic Communication
  • 20 🔒
    How to avoid greenwashing and communicate authentically?
  • 21 🔒
    The benefits of authentic communication
  • 22 🔒
    Validation of materials by the sustainability team
  • 23 🔒
    Material validation process
  • 24 🔒
    Categories of target groups
  • 25 🔒
    Prioritisation of target groups
  • 26 🔒
    Public needs and expectations
  • 27 🔒
    The importance of transparency in communication
  • 28 🔒
    Independent sources of validation
  • 29 🔒
    Validation process
  • 30 🔒
    Prevent Greenwashing
  • 31 🔒
    Examples of greenwashing and risks
  • 32 🔒
    The risks of greenwashing
  • 33 🔒
    Avoiding exaggeration in communication
  • 34 🔒
    Developing communication materials
  • 35 🔒
    Validation processes
  • 36 🔒
    Collaboration between departments
  • 37 🔒
    Launch of the communication campaign
  • 38 🔒
    Customise messages
  • 39 🔒
    Use of Ambassadors
  • 40 🔒
    Monitoring public reactions
  • 41 🔒
    Identifying key reactions
  • 42 🔒
    Collecting and integrating feedback
  • 43 🔒
    Conclusions
QUIZ 2 items
  • 44 🔒
    Test your knowledge
  • 45 📝
    Responsible Communication Quiz
    Pass: 70%

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